Eurotunnel LeShuttle, a vital link for millions of passengers and vehicles annually, faced the challenge of delivering consistent information across its terminals, website, and app.
With over 80% of travellers expecting real-time updates on disruptions, the lack of a unified system often led to passenger uncertainty during busy periods or delays, impacting the overall travel experience. The goal was to transform waiting times into well-informed, less stressful periods.
Eurotunnel implemented a dedicated online audio feed to provide passengers with timely updates and create a more pleasant terminal ambiance. This feed was made accessible in terminal buildings, as well as via the Eurotunnel website and mobile app. Radio.co enabled Eurotunnel to:
Eurotunnel was able to operate a dynamic communication channel without needing complex broadcasting infrastructure or technical know-how.
The introduction of the dedicated audio feed markedly improved Eurotunnel's customer communication and the overall terminal environment. The direct and consistent stream of information provided a more reassuring experience for travellers.
Overall, passengers were better informed and more relaxed, contributing to a more positive perception of their journey with Eurotunnel.
For transport operators, providing clear, consistent, and real-time audio information is essential for managing passenger expectations and enhancing the travel experience. Radio.co offers a straightforward and effective solution for businesses like Eurotunnel to deliver vital updates and improve on-site ambiance, keeping travellers informed and reassured.
