Eurotunnel LeShuttle launched a dedicated multi-platform radio service to unify passenger communication across its UK–France terminals, website, and mobile app. Powered by Radio.co, the service delivers real-time travel updates and branded audio experiences that reduce passenger anxiety and improve the overall journey.
Eurotunnel LeShuttle operates one of the most important transport links between the UK and France, serving millions of passengers and vehicles annually.
With over 80% of travellers expecting real-time updates during delays or disruption, inconsistent communication across terminals, website, and app risked creating uncertainty and passenger stress.
Key challenges included:
Eurotunnel needed a centralised broadcasting solution that could operate reliably at scale — without complex infrastructure.
Eurotunnel implemented a dedicated online radio service powered by Radio.co, accessible across terminal speaker systems, website player, and mobile app.
The solution enabled:
This created a single, controlled communication channel that could flex between ambient music and critical live updates when required.
No specialist broadcast infrastructure required. No fragmented messaging.
With LeShuttle Radio in place, Eurotunnel transformed waiting times into informed, less stressful experiences.
Key outcomes:
By combining travel information with branded audio, Eurotunnel created a communication channel that supports both operational efficiency and customer experience.
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Pete Helmore
Head of Solutions
